the Hyatt sucks…

yep, totally.

the Hyatt Regency, where we were supposed to stay at Origins this month, called last night to say that they had to “bump” us to another hotel. Nevermind that we made the reservations back in FEBRUARY to avoid this type of stuff.

first they offered another hotel about seven blocks away, with a shuttle service. The Wookie was having none of that, so they offered the Red Roof Inn across the street. He’s still fuming.

I just called today and confirmed that we DO have rooms there – although we get to check out on Friday and then back in a minute later and change rooms, of course. And we have to pay ten bucks for parking per day, something I thought came free with the Hyatt – but they’re supposedly picking up the price difference (if any) between the two rooms, so we might either break even or be in debt. Nevermind that it’s “limited” parking, so we’ll have to race in there Thursday and hope we get a spot for the con.

just fired off a long angry note to Hyatt via their website telling them that we won’t ever be using that chain again since the fact that we made these reservations MONTHS in advance obviously means nothing to them. Supposedly we got bumped due to being logged in mistakedly as Origins “staff”, but that’s not our problem.

the Wookie’s pissed at the con staff of course, but I focused his anger back on the hotel – it’s not the staff’s problem if the hotel screws up the reservations – but this is stupid.

grr.

still working out the anger. And the Wook had to go in for six this morning and stay until six tonight, so I got up with him at four and already had a nap to get coherent again.

and angry.

grr.

definitely opened up a can of whoopass on them  in the letter. And oh, did it feel good!

πŸ™‚

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10 thoughts on “the Hyatt sucks…

    • I’m hoping…
      of course, I’m DYING a slow death waiting to hear back from Mundania Press – they’ve had my novel since Christmas and the only note I got back upon my asking a month ago was that they were still considering it.
      then I got a rejection, then a fast reversal on that; saying it was in error. That was a month ago.
      I’m dying here.
      πŸ˜›
      at least I vented at the Hyatt. Nasty emails seem to be my forte, especially when I use big words like competition and the like.
      πŸ˜€

    • I’m hoping…
      of course, I’m DYING a slow death waiting to hear back from Mundania Press – they’ve had my novel since Christmas and the only note I got back upon my asking a month ago was that they were still considering it.
      then I got a rejection, then a fast reversal on that; saying it was in error. That was a month ago.
      I’m dying here.
      πŸ˜›
      at least I vented at the Hyatt. Nasty emails seem to be my forte, especially when I use big words like competition and the like.
      πŸ˜€

  1. THat’s utter nonsense…and really…the Red Roof Inn? Pulleze…that reeks of bad mojo. Good for you on writing to them…they obviously don’t know who you are!

    • well, just got off the phone AGAIN with RRI – seems that they had us booked into a smoking room for one of the two rooms – NOT acceptable.
      got a SWEET woman who then managed to slip us into a single nonsmoking room and business class for all three nights. We lose the second king bed (like, DUH! we’re married!) and gain a microwave and fridge.
      SO gonna load up on the pop and deli meats before travelling out.
      just waiting on a call back from the Hyatt regarding the actual COST of the room – RRI is saying 119 a night but the Hyatt is saying that we’ll only have to pay 90… so how are they gonna communicate this one?
      still… progress…
      the Lord favors the loud-mouthed, it seems.
      and the smoozlers…
      πŸ˜€

  2. THat’s utter nonsense…and really…the Red Roof Inn? Pulleze…that reeks of bad mojo. Good for you on writing to them…they obviously don’t know who you are!

    • well, just got off the phone AGAIN with RRI – seems that they had us booked into a smoking room for one of the two rooms – NOT acceptable.
      got a SWEET woman who then managed to slip us into a single nonsmoking room and business class for all three nights. We lose the second king bed (like, DUH! we’re married!) and gain a microwave and fridge.
      SO gonna load up on the pop and deli meats before travelling out.
      just waiting on a call back from the Hyatt regarding the actual COST of the room – RRI is saying 119 a night but the Hyatt is saying that we’ll only have to pay 90… so how are they gonna communicate this one?
      still… progress…
      the Lord favors the loud-mouthed, it seems.
      and the smoozlers…
      πŸ˜€

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